Privacy Policy

2.1 Personal Identification Information (Mandatory for Hajj–Umrah processing)

• Full name (as per passport)
• Passport number & passport copy
• NID/Birth certificate
• Father’s and mother’s name
• Date of birth
• Gender
• Nationality
• Photograph (passport-size and live image)
• Fingerprints (if required by Saudi authorities)
• Visa application ID

2.2 Travel and Religious Pilgrimage Information

• Preferred travel dates
• Previous Hajj/Umrah history
• Mahram details (if applicable)
• Group preferences (Family, Ladies Only, Corporate, VIP)
• Medical and mobility requirements for Hajj/Umrah
• Accommodation preferences
• Special arrangement requests

2.3 Technical and Website Information

Automatically collected when you browse the website:

• IP address
• Browser type
• Device information
• Cookies and tracking identifiers
• Pages viewed and time spent
• Interaction behavior and click patterns

2.4 Financial and Transaction Information

• Payment confirmation details
• Bank or mobile financial transaction ID
• Receipt records
• Refund history

We never store credit/debit card numbers or PIN codes.

2.5 Communication Data

• Emails
• Phone call logs
• WhatsApp messages
• Chatbot interactions
• Customer support requests

2.6 Sensitive Information

Collected only when relevant to pilgrimage safety or regulatory requirements:

• Medical conditions relevant to Hajj/Umrah (optional)
• Emergency contact details
• COVID or vaccination status (if required by government rules)

3.1 Service Delivery

• Saudi visa processing
• Airline ticket issuance
• Hotel reservation
• Transportation arrangement
• Hajj/Umrah registration
• Group management and identification
• Airport meet-and-assist services
• Ziyarah and guide allocation

3.2 Regulatory and Mandatory Requirements

• Compliance with Government of Bangladesh
• Compliance with Saudi Ministry of Hajj & Umrah
• Security clearances
• Immigration documentation
• Ziyarah permits (if applicable)

3.3 Client Support and Communication

• Sending booking updates
• Sharing itinerary details
• Emergency communication
• Trip reminders
• Sending educational resources about Umrah/Hajj

3.4 Business Development and Analytics

• Website performance improvement
• Understanding customer interests
• Service improvement and personalization

3.5 Marketing (Only with your consent)

• Email newsletters
• Package updates
• Special promotions
• Follow-up campaigns

4.1 Technical Safeguards

• Encrypted databases
• Secure Socket Layer (SSL) across the website
• Role-based access controls
• Firewall protection
• Regular security audits

4.2 Organisational Safeguards

• Staff are trained on data confidentiality
• Limited access to sensitive data
• Non-disclosure agreements with employees and vendors
• Restrictions on device usage for data handling

4.3 Data Retention Timeline

• Mandatory travel documents: Stored for 3 years
• Passport copies: Deleted after visa process unless legally required
• Financial records: Stored for 5 years (audit requirements)
• Website cookies: Up to 180 days depending on cookie type

5.1 Governmental Authorities

• Bangladesh Government
• Saudi Ministry of Hajj
• Saudi Immigration
• Airline security clearance teams

5.2 Travel Service Providers

• Airlines
• Hotels
• Transport partners
• Ziyarah guides
• Visa processing centers

5.3 Technology and Operational Service Providers

• Website hosting providers
• Email delivery services
• Payment gateways
• IT support vendors

5.4 Legal Requirements

We may disclose information:

• If required by law
• For fraud prevention
• For dispute resolution

8.1 Access

View what personal data we have stored.

8.2 Correction

Modify inaccurate or outdated data.

8.3 Deletion

Remove data when retention is no longer legally required. You may request us to delete all data from our system.

8.4 Data Portability

Receive copies of your data in a standard digital format.

8.5 Objection to Marketing

Opt out of promotional messages at any time.