Privacy Policy

2.1 Personal Identification Information (Mandatory for Hajj–Umrah processing)

• Full name (as per passport)
• Passport number & passport copy
• NID/Birth certificate
• Father’s and mother’s name
• Date of birth
• Gender
• Nationality
• Photograph (passport-size and live image)
• Fingerprints (if required by Saudi authorities)
• Visa application ID

2.2 Travel and Religious Pilgrimage Information

• Preferred travel dates
• Previous Hajj/Umrah history
• Mahram details (if applicable)
• Group preferences (Family, Ladies Only, Corporate, VIP)
• Medical and mobility requirements for Hajj/Umrah
• Accommodation preferences
• Special arrangement requests

2.3 Technical and Website Information

Automatically collected when you browse the website:

• IP address
• Browser type
• Device information
• Cookies and tracking identifiers
• Pages viewed and time spent
• Interaction behavior and click patterns

2.4 Financial and Transaction Information

• Payment confirmation details
• Bank or mobile financial transaction ID
• Receipt records
• Refund history

We never store credit/debit card numbers or PIN codes.

2.5 Communication Data

• Emails
• Phone call logs
• WhatsApp messages
• Chatbot interactions
• Customer support requests

2.6 Sensitive Information

Collected only when relevant to pilgrimage safety or regulatory requirements:

• Medical conditions relevant to Hajj/Umrah (optional)
• Emergency contact details
• COVID or vaccination status (if required by government rules)

3.1 Service Delivery

• Saudi visa processing
• Airline ticket issuance
• Hotel reservation
• Transportation arrangement
• Hajj/Umrah registration
• Group management and identification
• Airport meet-and-assist services
• Ziyarah and guide allocation

3.2 Regulatory and Mandatory Requirements

• Compliance with Government of Bangladesh
• Compliance with Saudi Ministry of Hajj & Umrah
• Security clearances
• Immigration documentation
• Ziyarah permits (if applicable)

3.3 Client Support and Communication

• Sending booking updates
• Sharing itinerary details
• Emergency communication
• Trip reminders
• Sending educational resources about Umrah/Hajj

3.4 Business Development and Analytics

• Website performance improvement
• Understanding customer interests
• Service improvement and personalization

3.5 Marketing (Only with your consent)

• Email newsletters
• Package updates
• Special promotions
• Follow-up campaigns

4.1 Technical Safeguards

• Encrypted databases
• Secure Socket Layer (SSL) across the website
• Role-based access controls
• Firewall protection
• Regular security audits

4.2 Organisational Safeguards

• Staff are trained on data confidentiality
• Limited access to sensitive data
• Non-disclosure agreements with employees and vendors
• Restrictions on device usage for data handling

4.3 Data Retention Timeline

• Mandatory travel documents: Stored for 3 years
• Passport copies: Deleted after visa process unless legally required
• Financial records: Stored for 5 years (audit requirements)
• Website cookies: Up to 180 days depending on cookie type

5.1 Governmental Authorities

• Bangladesh Government
• Saudi Ministry of Hajj
• Saudi Immigration
• Airline security clearance teams

5.2 Travel Service Providers

• Airlines
• Hotels
• Transport partners
• Ziyarah guides
• Visa processing centers

5.3 Technology and Operational Service Providers

• Website hosting providers
• Email delivery services
• Payment gateways
• IT support vendors

5.4 Legal Requirements

We may disclose information:

• If required by law
• For fraud prevention
• For dispute resolution

8.1 Access

View what personal data we have stored.

8.2 Correction

Modify inaccurate or outdated data.

8.3 Deletion

Remove data when retention is no longer legally required. You may request us to delete all data from our system.

8.4 Data Portability

Receive copies of your data in a standard digital format.

8.5 Objection to Marketing

Opt out of promotional messages at any time.

14.1 Scope

These statements apply to the Dawah Tours mobile app(s) you install from Google Play or the App Store, together with the general practices described elsewhere in this policy.

14.2 Documents and files you upload

We only collect and store documents and images that you choose to upload in the app when they are needed for the services you request (for example visa, travel, booking, or identity-related paperwork). We do not browse or harvest unrelated files from your device.

14.3 Email and phone number (authentication)

We collect and retain your email address and phone number to create and secure your account, sign you in, send verification messages (including one-time codes where used), recover access, and communicate about your bookings and support requests.

14.4 Location data (Hajj locating & SOS / Find Hajj)

We do not collect your precise location unless you start location sharing in the app. When you enable sharing, we may access, process, and store location data to operate safety and coordination features for pilgrims—including helping locate Hajj participants and supporting SOS and “Find Hajj” style features so that our team or other authorized contacts described in the app can respond in an emergency or when you need assistance.

You can stop sharing location through your device settings or in-app controls where available. Turning off location may limit features that require live location.

14.5 Use, sharing, and retention

• We use this information to provide and improve the app, deliver our travel and pilgrimage services, comply with law, protect safety, and send service-related notices.
• We do not sell your personal information. We may share data with processors who help us run the app and our business under strict contracts, or when required by law, court order, or to protect rights and safety.
• We keep data only as long as needed for these purposes or as legally required, then delete or anonymize it where feasible.

14.6 Security

We use appropriate technical and organizational measures for mobile services—such as encryption in transit where applicable, access controls, and secure infrastructure—to protect personal data against unauthorized access, loss, or misuse.

14.7 Your choices and platform controls

You may exercise rights such as access, correction, or deletion as described in this policy by contacting us in Section 15. Google and Apple also offer device- and account-level privacy controls (permissions, advertising settings, uninstall). Refer to their support resources for how to manage app permissions and accounts.